Refund policy

Refund Policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

To qualify for a return, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To request a return, contact us at britt@brittsfountainandgifts.com. If your return is accepted, we will provide instructions explaining how and where to send it. Items returned without prior approval will not be accepted.

Customers are responsible for arranging and paying return shipping costs for ordinary returns. Original shipping charges are nonrefundable. Britt’s Gifts will cover return shipping when an item is damaged, defective, or incorrect.

Approved merchandise may also be returned free of charge in person at our physical store.

Damages and Incorrect Items

Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions and Nonreturnable Items

We cannot accept returns on:

Perishable goods, including food, coffee, tea, and plants
Custom, personalized, or special-order products
Personal-care and beauty products
Hazardous materials, flammable liquids, or gases
Sale and clearance items
Gift cards

Please contact us if you have questions about whether a particular item can be returned.

Exchanges

The fastest way to receive a different item is to return the original item and, once the return is accepted, place a separate order for the replacement. You may also visit our physical store to make an approved exchange in person.

Refunds

We will notify you after we receive and inspect your return. If the refund is approved, we will issue it to your original payment method within three business days.

Your bank or credit card company may require additional time to process and post the refund to your account.